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Privacy Policy

Last updated: May 5, 2026

1. Introduction

The Solution Hub ("we", "our", or "us") operates TSH Office Portal, a staff-facing platform that helps newcomers, international students, and visa applicants secure jobs in Canada. We provide client intake, job tracking, cold-email outreach, and LinkedIn content services. This Privacy Policy explains how we collect, use, and protect your information when you use our services.

2. Information We Collect

We collect the following types of information:

  • Account Information: Name, email address, phone number, work permit details, and résumé content provided during client onboarding.
  • Gmail Data: Gmail access tokens used to send outreach emails to hiring managers from your own Gmail address, and limited read-only access used solely to detect bounce-backs and auto-replies (described in Section 4).
  • LinkedIn Data: LinkedIn profile information and access tokens used to publish staff-approved content on your profile.
  • Job-Application Data: Job listings you target, applications submitted on your behalf, and follow-up activity history.
  • Content Data: Topics, schedules, draft and sent emails, draft and published posts.

3. How We Use Your Information

  • To send personalised outreach emails to hiring managers via your own Gmail account, with each email reviewed by staff before it leaves.
  • To detect bounce-back and auto-reply messages so we can pause your cold-email campaigns before they damage your sender reputation.
  • To draft and publish staff-approved LinkedIn content on your profile.
  • To track job applications, run follow-ups, and report progress to you.
  • To manage your service plan, schedule, and communication preferences.

4. Gmail Data Usage

TSH Office Portal's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We request two Gmail scopes and use each as described below:

  • https://www.googleapis.com/auth/gmail.send — used only to send outreach emails composed and reviewed by our staff to hiring managers from your own Gmail address. Replies go to your inbox, not ours. We never send mail without your prior consent.
  • https://www.googleapis.com/auth/gmail.readonly — used only to scan inbound message subjects and headers for bounce-back and auto-reply indicators so we can pause your cold-email campaign before deliverability suffers. We do not read normal inbound mail, do not store message bodies, and do not use this data for any other purpose, including advertising or training AI models.

You may revoke our access at any time via Google Account permissions. Revocation immediately stops all email-sending and bounce-detection activity.

5. Data Storage and Security

Your data is stored in Supabase (PostgreSQL hosted in Canada) with role-based access restricted to authorised TSH staff. OAuth access and refresh tokens are stored in a separate, access-controlled side table and are never logged or exposed in client-side code. We implement industry-standard security measures including HTTPS, signed session cookies, and audit logging of staff actions on your data.

6. Data Sharing

We do not sell, trade, or share your personal information with third parties except as necessary to provide our services (e.g., posting to LinkedIn via their API, sending emails via Gmail API).

7. Your Rights

You have the right to:

  • Access your personal data.
  • Request deletion of your data.
  • Revoke access to your LinkedIn or Gmail accounts at any time.
  • Opt out of our services.

8. Contact Us

If you have questions about this Privacy Policy, please contact us at thesolutionhub6@gmail.com.